Clear information for a smooth shopping experience.
Shipping
Boutique Joya ships worldwide from our studio in Aspe, Alicante, Spain.
Each order is prepared with care and packaged securely to ensure safe delivery.
Processing Time
Standard processing time: 1–3 business days
Engravable or personalized items may require additional time
You will receive a confirmation email once your order is placed and another when it ships
Delivery Times
Europe: 3–7 business days
International: 5–10 business days
Delivery times may vary depending on customs and local postal services
Shipping Costs
Calculated at checkout based on destination
Free shipping promotions may apply during special events
Customs & Import Fees
International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer.
Returns & Exchanges
Your satisfaction matters. If you are not fully happy with your purchase, you may request a return.
Eligibility
Returns accepted within 14 days of delivery
Items must be unworn, in original condition, and returned with all packaging
Non‑Returnable Items
Engraved or personalized jewelry
Custom orders
Gift cards
Return Process
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Email hello@boutiquejoya.com with your order number
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Once approved, you will receive return instructions
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Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect
Refunds
Refunds are issued to the original payment method once the returned item is inspected and approved.
Exchanges
If you would like to exchange an item for a different size or style, contact us within 14 days of delivery.
Exchanges are processed once the original item is returned in perfect condition.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with photos.
We will resolve the issue promptly.
Contact
For questions about shipping, returns, or exchanges: info@boutiquejoya.com