BoutiqueJoya
1. Introduction
These Terms of Service govern the use of the website boutiquejoya.com and all services provided by Boutique Joya.
By accessing or purchasing from this website, you agree to these Terms.

If you do not agree, please discontinue use of the site.

2. About Boutique Joya
Boutique Joya creates and sells handcrafted jewelry and personalized engraved pieces.
All products are made with care, using high‑quality materials and artisanal techniques.

3. Orders & Availability
All orders are subject to acceptance and availability.
Because many items are handcrafted or personalized, production times may vary.

BoutiqueJoya reserves the right to refuse or cancel an order if:

the product is unavailable

payment cannot be processed

fraudulent activity is suspected

4. Personalized & Engraved Items
Customized or engraved pieces are made specifically for you and therefore:

cannot be returned

cannot be exchanged

cannot be refunded

unless the item arrives damaged or incorrect.

Please review your engraving text carefully before placing your order.

5. Pricing & Payments
All prices are listed in euros (€) and include applicable taxes unless stated otherwise.
Payments are processed securely through trusted third‑party providers.

BoutiqueJoya is not responsible for delays or issues caused by payment processors.

6. Shipping & Delivery
We ship from Spain and the Netherlands depending on product type and availability.
Delivery times are estimates and may vary due to customs, carrier delays, or external factors.

Once the package is handed to the carrier, responsibility for delivery lies with the carrier.

7. Returns & Refunds
Eligible for return:
non‑personalized items

unused and in original condition

returned within 14 days of delivery

Not eligible:
engraved or personalized items

items damaged by misuse

items returned without prior authorization

To request a return, please contact Customer Care before sending any item back.

8. Warranty
Boutique Joya guarantees that all products are free from manufacturing defects upon delivery.
This warranty does not cover:

normal wear

scratches

tarnishing

damage caused by improper use

9. Intellectual Property
All designs, images, text, and content on boutiquejoya.com are the property of BoutiqueJoya.
They may not be copied, reproduced, or used without written permission.

10. Privacy & Data Protection
We respect your privacy and handle your data in accordance with GDPR.
For full details, please refer to our Privacy Policy.

11. Limitation of Liability
Boutique Joya is not liable for:

indirect or consequential damages

delays caused by carriers

loss resulting from misuse of products

Our total liability is limited to the amount paid for the product.

12. Changes to These Terms
BoutiqueJoya may update these Terms at any time.
Changes take effect once published on this page.

13. Contact
For questions or support, please contact:

BoutiqueJoya – Customer Care
Email: info@boutiquejoya.com